Warranty

Thorbeam products undergo testing and quality assurance prior to shipment from our manufacturing facility, however, a rare instance of defect may occur. Rest assured, with a defect rate of less than 0.1%, every buyer is safeguarded with our commitment to quality. 

Only products purchased from our our website or authorized dealers may be liable for warranty returns/exchange. Initiating a warranty claim is as simple as contacting the authorized dealer where you purchased the product, informing them of the issue, and they will provide instructions with the necessary steps to follow. 

Warranty List By Product Category
 Product Category Hassle Free Warranty
K4 Aurora Series LED Bulb 1-Year
F2 Ultra Vision CSP Series LED Bulb 1-Year
F2 Ultra Vision Series LED Bulb 1-Year
S19 Wattstar Series LED Bulb 2-Year
N21 Wattstar Series LED Bulb 2-Year
F4 Wattstar Series LED Bulb 2-Year
P21 Wattstar Series LED Bulb 2-Year

 

3 Steps to claim warranty for online purchases

  • Submit a request
  • Get your Replacement (Once the buyer gets a response email from THORBEAM the replacement will be shipped within 2 business days)
  • Return the product (We will offer a return shipping label if the product needs to be sent back for testing)

FAQs

What is not covered by the warranty?
  • Purchases from unauthorized dealers
  • Improperly operated devices
  • Lost or stolen products
  • Non-quality-related issues
  • Installation cost, labor cost, diagnostics tracking service, towing, rental car, or any other expense unrelated to the product. 
    When does the warranty begin?
    • It begins the day when the order is placed.
    What is a valid proof of purchase?
    • An order number or a purchase made through www.thorbeam.com
    What if I don't have any proof of purchase?
    • If you made your purchase through www.thorbeam.com, we could locate your order information using your email address, name or shipping address.
    • If you made your purchase through an authorized THORBEAM dealer, you must contact the dealer directly to claim warranty.
    • If the product was a gift, please ask the giver to provide the order number or claim the warranty on your behalf.
    Will the warranty be renewed if my product is replaced?
    • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

      How do I claim warranty for offline purchases at authorized retail store?

      To claim a warranty, you have to contact the store where you purchased your LED bulbs. If a valid claim is received within the warranty period, an authorized dealer will, as your only remedy, exchange the LED bulbs for new bulbs or functionally equivalent new bulbs.